Perhaps all the focus on NI14 is distracting us from dealing with customer need. A recent report from the North West E-Government Group (NWEGG) following some consultancy at Chorley has outlined an approach to looking at what the citizen actually requires – “Report on modelling Citizen Need“.
This is a great start to looking at the issue from the citizen’s perspective.
The blogger is Mick Phythian, a Research Associate at De Montfort University in Leicester, U.K. and former ICT Manager at Ryedale District Council in North Yorkshire, England. He was also a founder member of the Local CIO Council and regional Chair of Socitm.
Any opinions expressed on this weblog are purely those of the author.
He is not the Great Emancipator! The Great Emancipator was President Abraham Lincoln. The blog is so-called because some people perceive e-government, transformational government or, heaven forbid, government to be the emancipator of us all...
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The Great E-mancipator 