Six stage digital engagement

May 27, 2012

Thanks to GovTech for pointing me to CivicPlus’s attempt to sell web services to government by telling them there are six stages to engagement. It’s actually a US company so the questionnaire involved is focused on the needs of US citizens but even so is quite amusing by its assumptions. I thought I’d complete it as a citizen (one of the choices), and after a few minutes had done it! If only life were that easy…

CivicPlus label the six stages – static, emerging, active, receptive, participatory and fully-engaged and I state again, if only matters we that simple…


GovSM

May 22, 2012

It’s nothing self-inflicted pain of working in government ICT its another source of social media documents, reports and papers - the wiki is attached to GovSM’s blog - thanks Josh! The blog may be more appropriate to those into the USA but remains a useful source to investigate for all. Amongst the documents is Ines Mergel’s ‘A Manager’s Guide for Using Twitter in Government’, which is coincidental with the UK Cabinet Office’s launch of its Social Media Guidance for Civil Servants.

However, am I alone in finding much of what comes out of Twitter as ‘brown-nosing’? Is it necessary to keep saying how wonderful one’s political leaders are in public? Are most of them capable of fulfilling to dual function of typing into social media and listening to the debate going on in front of them? Social media have their place but are they really such a big deal?


Inclusive online community engagement

May 20, 2012

Whilst I am frequently dismissive of those who claim a major role for social media in participatory politics, I am not unaware that it has uses and that these uses may increase particularly with younger generations. So I must give thanks to Steven Clift for bringing to my attention their 60 page evaluation report on inclusive online community engagement in lower income, highly diverse, high immigrant neighborhoods. The  Inclusive Social Media pilot project was funded by the Ford Foundation. The report is available on the e-democracy.org website.

A great deal of effort has clearly been employed in these areas of St Paul, MN, USA and the preparatory analysis of the make-up of those communities is really interesting, along with the groundwork to involve people in the electronic forums but as it states on page 54 - ”the sparse participation of local elected officials on forums can feel like stonewalling to forum participants, one of whom said, “It takes a lot of discussions going for government officials to respond.” A Frogtown community member felt strongly about accountability, saying, “I think the elected officials – the decision-makers – need to be online to answer questions to make the forum a more effective online engagement [tool]. Ideally, you’d want to have full participation [across all groups].”

An interesting read and a telling story of trying to develop local e-democracy in the USA.


Social media and revolutions

May 15, 2012

A person who should be able to say something about what happened in Libya is Dr Moez Zeiton, who indicates in a piece in the MIT Technology Review entitled “Connected Conflict – The Internet amplified but did not create the bravery that freed Libya” that whilst that Facebook may have helped promote the revolution to Western readers, it was less important to those in Libya itself.

This is yet another person who is bringing a bit of rationality to the debate – can we end it now?


The election result will not be Tweeted (in advance)

May 12, 2012

Thanks to the MIT Technology Review for making me aware of a paper by Daniel Cayo-Avello entitled “I Wanted to Predict Elections with Twitter and all I got was this Lousy Paper”. It provides the latest antidote to those who see social media as some sort of godsend for political participation and haven’t read the wonderful book ‘The Victorian Internet’ by Tom Standage which puts technology in its place, as just as what it is, technology.

As is stated in the conclusions:

  • Social media users are not an unbiased and representative sample of the voting population
  • Not everyone using social media is interested in or following politics
  • Just because it’s on social media doesn’t mean it’s true
  • Analysis of the humour and sarcasm within social media isn’t easy

This doesn’t mean social media aren’t a useful and expressive tool, it just means don’t read more into them than they are ever likely to deliver. The paper does provide a useful bibliography (and analysis) of the papers on the topic.


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