In The Great E-mancipator I try not to restrict the view of e-government to the UK or America, and try to pick up relevant news from wherever in the world there are attempts to implement it.
In the Financial Times of July 13 2010* there appeared a story from Portugal where, whilst the Portuguese are apparently “addicted to technology”, they suffer the same paper-heavy bureaucracy that much of the world puts up with. There have been various attempts to resolve this, but it does show that there’s not much difference between Portugal and the rest, despite the love of technology!
It also shows, yet again, that technology is subsidiary to the changes in processes needed to give citizens improved services!
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