Social s(t)igma

Social S(t)igma

New posting on MyCustomer.com on Social Sigma. I’ve commented because whilst I agree with it, I think that focusing on a single channel is not such a good idea.

It may be the design or process on that channel at fault…

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This entry was posted on Wednesday, April 1st, 2009 at 7:11 am and is filed under customer satisfaction, engagement, Metrics, Systems thinking, transformational change. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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