Behind the Vanguard

Just when you were thinking that John Seddon had been quiet for a while, up pops a paper on the topic of NI14, what more can I or anyone say, just read it -

http://www.systemsthinking.co.uk/9-nihorse.asp

This entry was posted on Thursday, January 22nd, 2009 at 7:42 pm and is filed under NI 14, NI14, Systems thinking. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to Behind the Vanguard

  1. Howard says:
    February 6, 2009 at 9:44 am

    Better still

    John now has a podcast available via podcast or via the Systems Thinking Review.

    http://www.thesystemsthinkingreview.co.uk/

    NI14 will damage customer service and lead them to do the wrong thing.

    Reply

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