Comments on: How NOT to use feedback! http://greatemancipator.com/2009/01/04/how-not-to-use-feedback/ A discussion point on electronic government performance Mon, 21 May 2012 08:40:05 +0000 hourly 1 http://wordpress.com/ By: MJ Ray http://greatemancipator.com/2009/01/04/how-not-to-use-feedback/#comment-218 Mon, 05 Jan 2009 11:11:22 +0000 http://greatemancipator.com/?p=319#comment-218 I don’t like the idea in principle, but I’ve lost much sympathy for the GP surgeries and Primary Care Trusts. PCTs are still taking out newspaper adverts lying to us that we can book appointments in advance (useful for those of us who work and have not-urgent-yet problems), but if we call GPs to book an appointment, we’re told that we can have one in the next 24 hours or must call back later. Sometimes “call back later” is the only option. You might remember that Tony Blair got a kicking on Question Time about this before the last election – and it’s still happening today!

So, I’d love a less-moderated feedback route, because the PCTs seem to be unhinged from reality. It’s bad management, but it would be better than the current measurements.

But “switch to another practice”? Yeah, right! I’ve a choice of one, which was required to accept me by postcode, but is on the other side of the next-but-one village and 1h30 each way by public transport (it’s quicker to walk – if you can walk).

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