Welcome to the great E-mancipator! This is intended as a discussion point around various topics in the realm of electronic or transformational government, particularly the use of metrics. (see RECENT POSTS and EARLIER POSTS to the right or look at the month-by-month index at this post.
I am a research student at De Montfort University in Leicester, England and also a local government IT Manager – so both a researcher and practitioner! See – about me. I may contact specific commentators for further information or for permission to use their feedback within the project. Please read the section on Research Ethics before commenting.
This weblog is part of a research project.
There is also a survey above, particularly relevant for those working in UK local government. A PDF of the survey can be previewed at GE II survey 2009.
A list of suppliers providing systems for recording National Indicator 14 or ’satisfaction’ is maintained on the company-table-v5
All comments may be referenced, unless otherwise advised.
A month-by-month index can be viewed at this post
The project is managed under the terms of the DMU ethical standards.
What is electronic government?
Governments have made a presumption that citizens want to access services electronically in the same way that some do for shopping e.g. books, music, groceries, banking, travel etc and when the service isn’t satisfactory or they can get cheaper elsewhere they react accordingly.
However, government services are unlike those listed above and are not, in most cases, optional e.g. paying Council Tax, reporting problems, claiming benefits, requesting permits.
Until very recently most have required face-to-face contact and a signed form. In the newer model this might still be the case in some instances but there is a need to encourage users to move to electronic channels to pay for their implementation. This is described as ‘channel migration’.
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